Refund policy

RETURNS, EXCHANGES & REFUND POLICY

Customer-facing policy • Last updated 31 August 2026

At Seven Silks, each saree is carefully selected and presented as a premium textile product. Many

pieces are limited, handwoven or artisan-made. Customers are encouraged to review product

descriptions, photographs, measurements, colour information and care guidance before purchase.

1. Change-of-Mind Returns

Unless mandatory law applicable to the customer requires otherwise, Seven Silks does not accept

returns or provide refunds solely because a customer changes their mind, decides that the colour,

design or style does not suit them, orders the wrong product, no longer requires the product, or finds

a similar product elsewhere at a different price.

2. Eligible Returns

A return request may be considered where the customer receives an incorrect item, the product

arrives materially damaged, the product has a material manufacturing defect, or the product

materially differs from the description or specification provided by Seven Silks at the time of

purchase.

3. Visible Delivery Issues — 48 Hours

Customers are requested to inspect their order promptly upon delivery. Any claim concerning visible

transit damage, an incorrect item, missing contents, damaged packaging, or another issue reasonably

apparent upon delivery should be reported to Seven Silks within 48 hours of recorded delivery,

together with the order number and clear photographic and/or video evidence. Claims reported later

may be more difficult to establish as delivery-related claims and will be assessed on the available

evidence. This notification period does not exclude or restrict mandatory statutory rights.

4. Evidence Required

For visible delivery issues, customers should retain and provide, where reasonably available,

photographs of the external shipping package, Seven Silks packaging, shipping label, security/tamper

tag and the product itself. An unboxing video is strongly encouraged for high-value purchases.

5. Condition of Returned Products

Unless the alleged defect itself prevents these conditions from being met, returned sarees must

remain unused, unworn, unwashed, unaltered, unstained and unperfumed, with the blouse piece

uncut, and with original labels, security/tamper tags, accessories and packaging intact.

6. Products Normally Not Returnable

Except where required by applicable law, customised, bespoke, made-to-order, personalised, stitched

or altered products; sarees with a cut or separated blouse piece; and products that have been worn,

washed, dry-cleaned, altered, misused or damaged after delivery are ordinarily not returnable.

7. Handwoven & Handcrafted Characteristics

Minor variations in weave, yarn, motif placement, texture, selvage, loom marks or other

characteristics inherent to artisanal textile production do not automatically constitute defects. Each

case will be assessed against the product description and applicable law.

8. Colour Representation

Seven Silks makes reasonable efforts to photograph and display products accurately. Minor colour

differences may arise from photographic lighting, screen calibration, device settings and ambient

light. A minor display-related difference does not automatically constitute a defect; a materially

different product will be assessed separately.

9. Return Authorization

Customers must contact Seven Silks and obtain return instructions before sending any product back.

Unauthorised returns may be delayed and, where permitted by law, returned to the sender.

10. Return Shipping

Where Seven Silks confirms that the wrong product was supplied or that an eligible defect/non-

conformity is attributable to Seven Silks, Seven Silks will arrange or reimburse reasonable return

shipping as appropriate. For a discretionary return expressly approved by Seven Silks, return

shipping and related costs may be the customer’s responsibility to the extent permitted by law.

11. Inspection Before Refund

All returned products are inspected before a refund, replacement or other remedy is processed.

Seven Silks may document product condition during fulfilment and upon return. Where inspection

indicates substitution, wear, alteration, post-delivery damage or materially different condition, a

discretionary refund may be declined to the extent permitted by law.

12. Refund Method

Approved refunds are normally returned to the original payment method. Seven Silks generally will

not redirect refunds to unrelated third-party accounts or alternative payment instruments merely at

the customer’s request. Bank, card issuer and payment-provider processing times may vary.

13. Duties, Taxes & Shipping Charges

International duties, VAT, customs fees and similar destination-country charges may be non-

refundable by Seven Silks unless required by law or included in an approved remedy. Customers

may need to apply directly to the relevant customs authority for recovery of import taxes.

14. Refused / Undeliverable Shipments

Where a shipment is returned because of an incorrect or incomplete address supplied by the

customer, repeated failed delivery attempts, failure to collect, refusal without valid grounds, or

failure to pay applicable import charges, reasonable outward shipping, return shipping, customs and

carrier charges may be deducted from any amount otherwise refundable, to the extent permitted by

law.

15. Suspected Fraud or Abuse

Seven Silks may investigate return requests where there are reasonable indications of product

substitution, fabricated evidence, false non-delivery claims, payment fraud, tampering or repeated

abusive return behaviour. Additional information reasonably necessary to investigate a claim may

be requested.

16. Order Cancellation

Once an order has entered processing, sourcing, alteration or fulfilment, cancellation may no longer

be possible. Bespoke, personalised, altered or made-to-order items may become non-cancellable once

work has commenced, subject to applicable law.

17. Mandatory Consumer Rights

This policy operates alongside applicable consumer-protection laws. Nothing in it excludes, restricts

or modifies any consumer guarantee, statutory remedy or other right that cannot lawfully be

excluded or restricted under Singapore law or the mandatory law applicable to the customer’s

transaction.

Customer Service: support@sevensilks.com

Seven Silks — operated by Simports Pte. Ltd., Singapore